課程資訊
課程名稱
 圖書館與資訊系統評估
LIBRARY AND INFORMATION SYSTEM EVALUATION 
開課學期
 98-2 
授課對象
 文學院  圖書資訊學系  
授課教師
 唐牧群 
課號
 LIS5067 
課程識別碼
 126EU1360 
班次
  
學分
 3 
全/半年
 半年 
必/選修
 選修 
上課時間
 星期一A,B,C(18:25~21:05) 
上課地點
 圖資會議室 
備註
 本課程以英語授課。U選課程，大學部與研究所同學皆可選修。
總人數上限：17人 
課程網頁
 http://www.lis.ntu.edu.tw/~mctang/courses/evaluation/index.htm 
課程簡介影片
 
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課程概述

This class examines goals, criteria, measures, measuring instruments and methods of evaluating a variety of library and information services. Emphasis is placed on the use of data for planning and decision making. Topics covered include evaluation of collection, applied bibliometrics, availability analysis, usability test and online information retrieval evaluation. Methods surveyed include circulation and log analyses, experimental design, protocol analysis, focus group and survey interview.  

課程目標
 Students will
1. Acquire a basic understanding of the methods available for evaluating library collection and information services;
2. Identify the most appropriate method for a particular evaluation project;
3. Design and implement an evaluation project; and
4. Understand the opportunities and challenges of evaluation in a networked environment
 
課程要求
  
預期每週課後學習時數
  
Office Hours
  
指定閱讀
  
參考書目
 Bertot John Carlo (2004). Assessing digital library services: approaches, issues, and considerations available online. International Symposium on Digital Libraries and Knowledge Communities in Networked Information Society 2004 (DLKC'04).
Battleson, Brenda, Austin Booth & Jane Weintrop (2001). Usability testing of an academic library Web sites: a case study. Usability testing of an academic library Web site: a case study. The Journal of Academic Librarianship, 27, 188-198.
Ciliberti Anne, Marie L. Radford, Gary P. Radford, and Terry Ballard (1998). Empty handed? a material availability study and transaction log analysis verification. The Journal of Academic Librarianship (24)4, pp. 282-9.
Cook, Colleen & Fred M. Heath (2001a). Users' perceptions of library service quality: a LibQUAL+ qualitative study.
Cook, Colleen, Fred M. Heath (2001b). LibQUAL+: Service quality assessment. IFLA conference proceedings available online
Cook, Colleen, Fred Heath and Bruce Thompson (2000). A new culture of assessment: preliminary report on the ARL SERVQUAL survey. IFLA conference proceedings 66, available online
Covey, Denise. Troll (2002). Usage and usability assessment : library practices and concerns. Washington :, Digital Library Federation, Council on Library and Information Resources. 93p available online
Nitecki, Danuta A. and Hernon, Peter. "Measuring service quality at Yale University's libraries."Journal of Academic Librarianship v.26 n.4 (Jul 2000) p.259-73.
Nitecki, Danuta A. and Hernon, Peter (2000). "Measuring service quality at Yale University's libraries." Journal of Academic Librarianship v.26 n.4,p.259-73
Hearsh Wiliam R. (2003). Information retrieval: a health and biomedical perspective. New York: Springer.
Hernon, Peter & Charles R. McClure (1990). Evaluation & Library Decision Making. Norwood, N.J.: Ablex.
Hiller, Steve (2001). Assessing user needs, satisfaction, and libary performance at the University of Washington Libraries. Library Trends 49(4). pp. 605-625.
Hiller, Steve, and James Self (2004). From measurement to management: using data wisely from planning and decision-making. Library Trends (53)1, pp. 129-155.
Ho jeannette & Gwyneth H. Crowley (2003). User perceptions of the "reliability" of library services at Texa A&M University: a focus group study. Journal of Academic Librarianship (29)2, pp.82-87
Ke, Hao-Ren, Rolf Kwakkelaar, Yu-Min Tai, & Li-Chun Chen (2002). Exploring behavior of e-journal users in science and technology: transaction log analysis of Elsevier's ScienceDirect OnSite in Taiwan. Library and Information Science Research 24,pp. 265-291.
Kantor (1984). Objective performance measures for academic and research libraries.
Keppel, G., & Wickens, T. A. (2004). Design and analysis: A researcher's handbook (4th ed.). Upper Saddle River, NJ: Prentice-Hall.
Kyrillidou, Martha (2002). From input and output measures to quality and outcome measures, or, from the user in the life of the library to the library in the life of the user.
Lin Tom M. Y., Luarn Pin and Yun Kuei Huang (2005). Effect of Internet book reviews on purchase intention: a focus group study. Journal of Academic Librarianship 31(5), pp. 461-468.
Lancaster, F.W. (1993). If you want to evaluate your library. London : Library Association.
Nitecki Danuta A. and Peter Hernon (2000). Measuring service quality at Yale University's Libraries. Journal of Academic Librarianship, 26, 259-273.
Pesch, Oliver (2004). Using statistics: taking e-metrics to the next level. The Serials Librarian 46(1/2),pp.143-154.
Taylor, R.S. (1984). Value-added process in information systems. Norwood, NJ: Ablex.
Matthews, J. R. (2007). The Evaluation and Measurement of Library Services. Westport, CN: Libraries Unlimited.
 
評量方式
(僅供參考)
    
課程進度
週次
日期
單元主題
Week 1
 2/22  Orientation & introduction; Input, output and outcome 
Week 2
 3/01  Evaluation and Planning; traditional library measures 
Week 3
 3/08  Analysis of use  
Week 4
 3/15  Value-added model; value of information: search vs. experience goods; Morae demo 
Week 5
 3/22  Evaluation of online systems;
Usability testing;
 
Week 6
 3/29  Shelf availability 
Week 7
 4/05  Qingming Festival 
Week 8
 4/12  Components of system evaluation
Card sorting demo; EXCEL/SPSS
 
Week 9
 4/19  Information retrieval and Interactive IR evaluation  
Week 10
 4/26  <b>Usability study presentation</b> 
Week 11
 5/03  Experimental Design 
Week 12
 5/10  ANOVA, GLM and advanced experimental design 
Week 13
 5/17  Experimental design exercise;
Evaluation of customer Service
 
Week 14
 5/24  Limesurvey demo
LibQUAL+; ARL new measures initiatives
 
Week 15
 5/31  Questionnaire creation exercise; Protocol analysis, focus group; 
Week 16
 6/07  Transaction log, E-metrics, Project Counter;  
Week 17
 6/14  Outcome assessment; Critical incident analysis  
Week 18
 6/21  Final presentation